Frequently Asked Questions

In your basket, enter the gift voucher code – without any spaces – in the ‘Discount code, gift voucher’ box: the amount will be credited to your account.

At the ‘Payment’ stage, choose to use your credit. If your order exceeds this credit, you can pay the difference using another payment method; if it is less than the credit, the remaining balance will remain available in your account for a future purchase.

The email you have received contains the gift voucher code and a verification link. Click on this link and then log in, or create an account if you are not yet a customer: the amount will be credited to your account.

You can also enter the code in your basket when placing your order. A customer account is required to redeem a gift voucher.

If you have gift vouchers credited to your account, the ‘Send a gift voucher’ page allows you to share them with a friend or family member. Please provide:

• their name and email address;
• the amount, in whole euros, up to the limit of your credit;
• a personal message (between 5 and 400 characters).

Check the summary before confirming the gift; your loved one will receive an email with the gift voucher code.

• Contact form: select the relevant department and, if necessary, the order; you will receive a tracking number and can find the reply in your account;
• Telephone: 09 72 09 3333 (appel non surtaxé), {{opening-hours}};
• Email: contact@1et2.com.

In your account, on the ‘My enquiries’ page: you’ll find all your conversations with customer service, with notifications as soon as a new reply arrives, and you can reply to them there.

You can also find a conversation using the tracking number you received when you sent your message.

Please get in touch via the contact form, stating your postcode: we’ll let you know which shop nearest to you stocks our brands.

SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan (Landes, France). Customer services can be contacted on 09 72 09 3333 (appel non surtaxé), {{opening-hours}}.